We want you to be happy with your purchase. If something isn’t right, here is how returns work.
14-Day Right of Withdrawal
If you are a consumer in the European Union, you may withdraw from your purchase within 14 days of receiving the goods, without giving any reason.
To do so, notify us within 14 days of delivery by an unambiguous statement — an email to ralf@simshop.eu is easiest. You may use the model withdrawal form found in our Terms & Conditions, but it is not required. If your order arrived in several shipments, the 14 days run from the day you received the last item of the order.
Returning the Goods
After notifying us, send the goods back without undue delay and no later than 14 days from your notification. We will provide you with the return address when you contact us.
Please return items unused, complete, and in their original packaging where possible. You are entitled to inspect the goods as you would in a shop — but if the value of the goods is diminished by handling beyond what is needed to establish their nature, characteristics, and functioning, that reduction may be deducted from your refund. For cockpit hardware this means: looking at it is fine; installing, wiring up, and flying with it is not.
The direct cost of returning the goods is borne by you. We recommend using a tracked shipping service — the goods are your responsibility until they reach us.
Your Refund
We will refund all payments received from you, including standard delivery costs (but not any extra costs if you chose a more expensive delivery option than our standard offer), no later than 14 days from the day we were informed of your withdrawal. We may withhold the refund until we have received the goods back or you have provided proof of sending them, whichever comes first. The refund is made using the same payment method you used, unless agreed otherwise.
Exceptions
The right of withdrawal does not apply to goods made to your specifications or clearly personalised, or in other cases provided by law. If a product on our shop is made to order or otherwise excluded from withdrawal, this is indicated before purchase.
Damaged or Defective Items
If your order arrives damaged or a product proves defective, this is not a withdrawal case — it is covered by the legal conformity guarantee and, where applicable, the manufacturer’s warranty. See our Warranty & Repairs page, or simply contact us and we will sort it out.
Contact
Email: ralf@simshop.eu
Phone / WhatsApp: +372 5360 3533